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金荣中国反诈指南
金荣中国反诈指南

Upway Official Statement

Recently, Upway Global received multiple customer reports of fraudulent platforms impersonating “Upway Global” (including fake or counterfeit trademarks, names, websites, apps, or customer service) to induce account registration and defraud users. Upway Global solemnly declares: we do not conduct client-broker trading, have no WeChat or QQ signal groups, and have no mainland branch offices; we do not contact clients via private phone or WeChat. Official contact channels are: 24h official online support, Hong Kong phone numbers starting with +852, and email cs@jrjr.com. Customers are advised to verify on our official website or app before depositing to avoid being scammed and incurring financial losses.

To protect client interests and company reputation, we have reported counterfeit platforms to the authorities and notified the Hong Kong Gold Exchange with a warning announcement. We welcome all customers to actively report fraud, jointly maintaining a healthy market trading environment.

What Are Common Types of Fraud?

Impersonation of Customer Service Fraud

Posing as official customer service, using excuses such as "system errors" or "order refunds" to trick users into clicking fake links or QR codes to steal account information, or luring them to download malicious apps or transfer funds.

Fake Platform Fraud

Fraudsters build counterfeit trading platforms or apps, luring users to register, deposit funds, and join so-called investments. Initially, false profits may be displayed, but eventually, users cannot withdraw funds or the platform disappears altogether.

Social Engineering Fraud

Through social media or chat groups, scammers use "insider tips," "high-return offers," or "expert signals" as bait to lure users into investment groups, downloading fake apps, or transferring funds to fraudulent platforms.

Phishing Website Fraud

Creating fake websites that closely mimic official ones, scammers trick users into logging in and stealing sensitive data such as account names and passwords. Once users interact with such phishing sites, both funds and account security are at serious risk.

How to Stay Protected?

反诈声明 Five Key Anti-Fraud Principles
Do not click unfamiliar links
Do not easily trust so-called high-return promises
Do not join investment groups of unknown origin
Do not disclose verification codes or passwords casually
Do not download unofficial apps
Always verify official contact information
  • 序号 24-Hour Official Live Chat Online Customer Service
  • 序号 Hong Kong phone numbers starting with +852
  • 序号 Emailcs@jrjr.com
Verify the official trading account categories
  • 序号 UpWay-Demo Server: accounts starting with “10”
  • 序号 UpWay-Live1 Server: accounts starting with “20”
  • 序号 UpWay-Live3 Server: accounts starting with “51”
  • 序号 UpWayMT5 Live Server: accounts starting with “30/70/71”
Verify the official download channels

FAQs

Submit a capital injection order on the official website or app, follow the prompts on the page to complete the injection, and support online banking payment, bank remittance, and digital wallet. If payment is made through online banking, the recipient's information will be retrieved for each capital injection, and the injection must be completed within approximately 20 minutes to be valid.

Upway China does not conduct transactions with customers, does not have WeChat or QQ order groups, and does not induce customers. All transactions are operated independently by customers themselves. Fake platforms engage in transactions with customers, including WeChat and QQ order groups, maliciously inducing customers to make transactions and causing financial losses.

After the transaction is completed, Up way China will provide free trading codes distributed by the Hong Kong Gold Exchange, which customers can use to verify the authenticity of the transaction. The counterfeit platform has no trading code and cannot be found on the official website of the Hong Kong Gold Exchange.